Refund policy

Last updated: July 14, 2026

This Return & Refund Policy explains the eligibility requirements, costs, procedures, and timelines for returns, exchanges, order cancellations, and refunds for purchases made from Miravesso. All monetary values are in USD.

Return Window

You may request a return or exchange within 40 calendar days after the order is marked delivered by the carrier. Requests submitted after the 40-day period are not eligible.

Return Eligibility

We accept returns of both defective and non-defective products. To qualify, the product must be unused, uninstalled, in its original condition and packaging, and include all components, accessories, manuals, and hardware supplied with the order.

Products that have been installed, altered, damaged after delivery, returned incomplete, or sent without prior return authorization are not eligible for return. This restriction does not affect claims for products that arrived damaged, defective, or incorrect.

How to Start a Return

  1. Email info@miravesso.com within the 40-day return window.
  2. Include your order number, the item you wish to return, the reason for the return, and photos or video if the item is damaged, defective, or incorrect.
  3. Wait for our return authorization and return instructions before shipping the product.

Do not send a product to an address shown on a parcel label or elsewhere on the website unless that address is confirmed in the return authorization. Unauthorized returns may be refused or delayed.

Return Shipping Costs

  • Damaged, defective, or incorrect item: Miravesso pays the reasonable return shipping cost and will provide a prepaid label or another documented return method.
  • Change of mind or other non-defective return: The customer pays the return shipping cost. The cost depends on the package size, weight, origin, and carrier selected. Original shipping charges, if any, are not refundable.

We do not charge a restocking fee.

Damaged, Defective, or Incorrect Items

Contact us as soon as possible after delivery and provide clear photos or video of the product, packaging, shipping label, and damage or defect. After review, we will offer an appropriate remedy, which may include replacement parts, a replacement product, return for refund, or another solution agreed with you.

Order Cancellation

You may request cancellation by emailing us within 24 hours after placing the order. We will cancel and refund the order if processing or shipment has not started. A cancellation request is not guaranteed after processing or shipment has begun. After shipment, the order must follow the return procedure above.

Exchanges

Eligible products may be exchanged within the same 40-day window, subject to product availability. If the replacement has a different price, we will explain the price difference before completing the exchange.

Refunds

After an authorized return is delivered to the designated return location, we inspect it and notify you of the result. Approved refunds are issued to the original payment method within 10 business days after inspection. Your bank or payment provider may require additional time to post the refund.

Refunds are processed in USD. Currency conversion rates or fees charged by a bank or payment provider are outside Miravesso's control.

Contact Information

Store Name: Miravesso
Email: info@miravesso.com
Address: 95-30 Guy R Brewer Blvd, Jamaica, NY 11433, United States
Business Hours: Monday-Friday, 10:00 AM-6:00 PM (GMT-5)

We aim to respond to inquiries within one business day.